Get Connected in Minutes

Whether you're setting up your router for the first time or replacing your kit, we'll walk you through it.

Average Setup Time: 10-15 minutes

Choose Your Setup Type

Select the option that best describes your situation

Step-by-Step Setup Guide

Follow these steps to get your broadband up and running

Ensure all equipment is included before setup. Watch the LED lights on your router: Red/Orange: Starting up (1–2 minutes) Amber: Connecting to network (2–5 minutes) Green/Blue: Connected and ready to use If lights remain red after 10 minutes, try unplugging and reconnecting the power.

Instructions for connecting your cables, power, and any other required hardware.

Power up the router and wait for it to fully boot.

Use the network name and password provided to connect.

Visit the activation page and follow the prompts.

If something isn't working, follow the troubleshooting steps or contact support.

Visual Setup Guides

Watch, read, or download our comprehensive setup resources

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Video Tutorial

Full walkthrough with captions

Setup Video Tutorial (2–3 minutes)
Click to play with subtitles
Watch Video
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Router Diagram

Visual guide with labels and descriptions

Router Connection Diagram
Power / Ethernet / Phone Line
View Diagram
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PDF Download

Printer-friendly version with large print option

  • ✔ Printable instructions
  • ✔ Large font option
  • ✔ Works offline
  • ✔ Multiple languages
Download PDF

Frequently Asked Questions

Quick answers to the most common questions

The lights on your router are designed to give you instant reassurance that your service is working as it should: Power: Confirms the router is on and operating. Broadband/DSL: Shows that your line is active and communicating with our network. Internet: Confirms you are successfully connected to the internet. Wi-Fi/WLAN: Indicates that your wireless signal is available for devices to join. LAN/Ethernet: Lights up when a device is connected with a cable. If a light is red, flashing unexpectedly, or off when it should be steady, check our quick-start guide or contact Zoiko Broadband Support for immediate assistance.

Most customers are online within 15–30 minutes once their broadband line is active. Simply connect your router as instructed and allow it a short period to synchronise with our network. In some cases, it may take up to 24 hours for your connection to fully stabilise — but rest assured, your service will already be available during this period.

No. Zoiko Broadband provides fibre and digital broadband services that operate independently of a traditional landline. There are no hidden line rental charges, and your service is fully prepared for the UK’s PSTN switch-off, keeping you ahead of the change.

Yes — in most cases you can set up your service yourself. Your router will arrive pre-configured with a clear, step-by-step guide. Simply connect it to your master socket and you should be online within minutes. Where an engineer visit is necessary (for example, installing fibre directly to your property), we will arrange this at a time that suits you.

You’ll know your setup has been successful if: 1. The router lights show steady green or blue for Power, Broadband/DSL, and Internet. 2. You can connect a device via Wi-Fi or Ethernet and access a webpage. 3. A speed test confirms performance in line with your plan. If you experience issues, restart the router and recheck the connections. Should the problem persist, our dedicated UK-based Support Team is available every day to help you get back online quickly.

Need more support?

Our friendly UK-based team is here to help