Broadband Speeds You Can Count On
We're committed to transparency. Here's what you can expect when it
comes to your broadband speed — before and after you sign up.
Speed Commitment Summary
Advertised Speeds
Average download/upload speeds per plan (e.g., "67 Mbps")
Speeds Ranges
e.g., "Typical range: 55–74 Mbps (peak 8–10 PM)"
Minimum Guaranteed Speed
Confirmed pre-checkout.
Upload Speeds
Always displayed clearly.
Technology Notes
Differences for FTTC, FTTP, ADSL .
Peak-Time Speeds
Backed by real performance data.
What You'll See During Sign-Up
Address Checker: Shows predicted speed range
Minimum Speed Disclosure: Confirmed before checkout
Confirmation: Included in contract summary and welcome email
After You're Connected — Your Rights
Speed below guarantee: Contact support for troubleshooting
No improvement after 30 days: Right to exit contract without penalty
Applies to: All residential fixed-line customers
How We Measure Speeds
Measured at the router (not the device)
Speeds vary with home setup/Wi-Fi
Wired connection provides best accuracy
Speed tests use Ofcom-approved tools
Ofcom Voluntary Code — Our Compliance
Transparency
Predicted speeds shown at sign-up
Accountability
Your right to exit clearly explained
Support
Proactive speed troubleshooting
Fairness
Realistic speed advertising