Restart Your Router
The most common fix for connection issues
Having Broadband Issues? We're On It.
Tell us what's gone wrong and we'll either fix it remotely or get you connected to an expert — fast.
Check Service Status in Your Area
Report Your Fault
Step 1/3: Choose the Problem Type
Fix It Yourself
- Watch Video Guide
- View Guide
Change Wi-Fi Channel
Improve your wireless connection quality
- View Guide
Wired vs Wireless Speed
Compare connection methods
- View Details
LED Light Meanings
Understand your router's status lights
Need More Help?
- Chat with Support
Live Chat
Get instant help from our technical team
- Schedule a Call
Engineer Call-back
Schedule a call with one of our engineers
- Send Report
Email Support
Send a detailed report to our support team
- Raise Complaint
Escalate Issue
Need to raise a formal complaint?
Service Level Agreement
Residential Customers
Response within 4 hours
Monday - Friday, 8am - 6pm
Business Customers
Response within 2 hours
Monday - Friday, 8am - 6pm
Compensation
Learn about automatic compensation
Ofcom Fair Compensation SchemeEmergency Support
Priority support for vulnerable customers
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Accessibility Support
Visual Accessibility
Large TextBSL Video Support
Request BSL InterpreterEasy Read Versions
Download Easy Read GuidesVoice Support
Voice-based Fault Reporting